Terms & Conditions

📜 Terms & Conditions

Welcome to Tenko Store! By visiting our website and purchasing from our store, you agree to the following terms and conditions. Please read them carefully to understand your rights and obligations as a valued customer.

1. General Information

These Terms & Conditions apply to all users of the site, including without limitation users who are browsers, customers, merchants, and content contributors. By accessing or using our website and services, you agree to be bound by these terms. If you do not agree, please do not use this site.

2. Product Information & Pricing

We strive to provide accurate descriptions, images, and pricing for all products. However, Tenko Store reserves the right to correct any errors, inaccuracies, or omissions at any time without prior notice. Prices are subject to change without notice.

3. Orders & Payment

All orders are subject to availability and confirmation. Upon placing an order, you will receive an order confirmation email. We accept major credit cards, PayPal, and secure payment gateways. We reserve the right to cancel any order for reasons including fraud suspicion, out-of-stock items, or pricing errors.

4. Shipping & Delivery

We offer nationwide shipping in China & Japan and international delivery through trusted logistics partners. Delivery times are estimates and may vary based on location and item availability. Tenko Store is not responsible for delays caused by carriers or customs.

5. Returns & Refunds

Please review our detailed [Shipping & Returns Policy]. We accept returns of eligible items within 7 days of receipt, provided they are unused and in original packaging. Some items (e.g., lingerie, personal products) may not be returnable due to hygiene reasons.

6. Intellectual Property

All content on this site—including images, logos, graphics, product descriptions, and website design—is the property of Tenko Store and protected by copyright and trademark laws. Unauthorized use is prohibited.

7. Limitation of Liability

We are not liable for any direct or indirect damages, losses, or expenses related to your use of our website or products, except as required by law. Use our products responsibly and as intended.

8. Privacy Policy

We are committed to protecting your data. Please read our [Privacy Policy] to understand how we collect, use, and protect your information.

9. User Responsibilities

You agree not to misuse our website or violate any laws in your jurisdiction. You also agree not to transmit viruses or engage in fraudulent activity through our platform.

10. Governing Law

These Terms & Conditions are governed by the laws of China & Japan. Any disputes arising shall be settled in accordance with Chinese & Japanese legal procedures.

11. Contact Us

For any questions about these Terms & Conditions, please contact us at:
📧 customer@tenkostore.com
📞 +810666167579