Shipping & Returns

📦 Shipping & Returns Policy

At Tenko Store, we offer fast, secure, and affordable China & Japan-wide shipping from our local and global warehouses to ensure your products arrive quickly and safely — with clear return and refund conditions designed to protect both our customers and product quality, including the requirement that all return items must be unused, undamaged, and in original packaging to avoid affecting resale value.

🔄 Return & Refund Policy Details

• Items may be returned within 7 days of delivery if they are unused, in brand new condition, and include original packaging.

• Returns that affect secondary sales (e.g., used, damaged, or missing packaging) will not be accepted.

• Shipping fees are non-refundable unless the item arrives damaged or incorrect.

• For any quality issues, please contact customer service with photos or videos for quick support.

• Refunds are processed after we receive and inspect the return. Please allow 3–7 business days.

• For hygiene-related items like lingerie, underwear, and personal care gadgets, returns cannot be accepted unless defective.
  
  

  📬 Shipping Policy

  • We provide nationwide shipping in Japan, with most orders processed within 24–48 hours.

  • Delivery times vary by product type and location but generally arrive within 5-10 business days.

  • We ship from both Japan & China-based and global warehouses, depending on inventory and fastest delivery.

  • Free shipping on orders over ¥5,000 (some remote areas may be excluded).

  • Tracking numbers are provided by email or SMS once the order is shipped.
    
    

    ❓Shipping & Returns FAQ

    Q1: How long does it take to receive my order?
    A: We typically ship within 1–2 business days. China & Japan-based orders usually arrive within 5-10 business days.

    Q2: Can I return my product if I don’t like it?
    A: Yes, returns are accepted within 7 days if the item is unused, undamaged, and in original packaging.

    Q3: What items are non-returnable?
    A: For hygiene and safety, we do not accept returns for lingerie, personal care items, or opened electronics — unless defective.

    Q4: Who pays for return shipping?
    A: If the item is defective or incorrect, we cover the return shipping. Otherwise, customers are responsible for the cost.

    Q5: How do I request a return?
    A: Contact our customer service with your order number and reason for return. We’ll guide you through the process quickly.

    Q6: How do I track my shipment?
    A: Once your item ships, you’ll receive an email or SMS with a tracking number and link.